NJM Insurance Group (NJM) has been certified by J.D. Power for providing “An Outstanding Auto Claims Experience” for personal lines customers. NJM has now earned this prestigious designation for seven consecutive years and is the only insurance company to receive it each year since the certification’s creation. “Earning the J.D. Power auto claims certification for […]
CCC Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Collision Repair Process
Research shows strong link between insurer and collision repairer customer satisfaction, carrier’s customer retention not tied to satisfaction. CCC Intelligent Solutions Inc. (NASDAQ: CCCS) today released the findings from its Moments of Truth study identifying the key drivers of customer satisfaction and retention in the auto claims and collision repair process. The study defines “moments […]
Crash Champions Launches Annual Fundraiser to Support Susan G. Komen Foundation
Crash Champions announced the launch of its annual Champions For a Cause campaign in support of Susan G. Komen and Breast Cancer Awareness Month. Throughout October and across more than 650 repair centers, the company’s team members will be wearing special edition polos and t-shirts featuring a pink Crash Champions logo and ribbon in solidarity […]
UK’s Steer Group Acquires 55,000 Square Foot Commercial Vehicle Collision Repair Center
UK-based Steer Automotive Group announced the acquisition of Carcomm Coachworks Limited, a specialist in the repair and maintenance of commercial vehicles. Carcomm Coachworks operates from a 55,000 sq. ft. repair facility near London’s Heathrow airport, providing repair services for a range of commercial vehicles, including LCVs, HGVs, public transport, and specialist agricultural and roadside maintenance […]
SagolaSPRAY Virtual Reality Spray Paint Training Kit Now Available
Learning to spray paint is no longer confined to the spray booth and classrooms, SagolaSPRAY uses virtual reality to teach the fundamentals of the art of spray painting. This ready to use kit does not need an internet connection, is small, lightweight and easy to deploy anywhere at any time. It can even fit in […]
Wholesale Used-Vehicle Prices Declined in September
Prices were down both month-over-month and year-over-year. Wholesale used-vehicle prices, on a mix, mileage, and seasonally adjusted basis, were lower in September compared to August and last year according to the latest report from Manheim. The Manheim Used Vehicle Value Index (MUVVI) fell to 203.0, a decline of 5.3% from a year ago. The seasonal […]
Wisconsin Automotive & Truck Education Association Partners with Northcentral Technical College on Free Collision Repair Fundamentals Course Starting October 15
Northcentral Technical College, located in Wausau, Wisc., has partnered with the Wisconsin Automotive & Truck Education Association (WATEA) to offer a free opportunity for anyone to earn the school’s Auto Collision Fundamentals Certificate beginning this fall. The Auto Collision Fundamentals Certificate provides students with the foundational knowledge needed to join the collision industry as a […]
ASE Education Foundation Urges Industry Members to Serve as Mentors
As part of its continuing effort to address the shortage of automotive service professionals, the ASE Education Foundation is encouraging industry members to volunteer their time and expertise to serve as mentors. “The ASE Education Foundation always welcomes industry members who want to help us address the technician shortage by working with local high school […]
Heather McMahon Joins Collision Repair Education Foundation Board of Trustees
The Collision Repair Education Foundation (CREF) announced Heather McMahon, Vice President of Material Damage, Corporate Claims for Erie Insurance, joined its Board of Trustees. “The Foundation is delighted to have Heather join our Board of Trustees,” says CREF Executive Director Brandon Eckenrode. “Her industry experience and her passion for promoting education will certainly be a […]
Marie Grant Named Acting Commissioner of Maryland Insurance Administration
The Maryland Insurance Administration welcomed new Acting Commissioner Marie Grant, who joined the Administration on October 1. Appointed by Governor Wes Moore, Grant will assume the permanent Commissioner role in 2025 pending confirmation by the Senate Executive Nominations Committee during the upcoming legislative session. Grant comes to the Insurance Administration from the Maryland Department of […]
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