Hyundai Motor America has appointed Michel Poirier as vice president of aftersales and customer experience, a new division for Hyundai. In support of the company’s customer experience (CX) strategy, the new division includes both the retail and aftersales functions to streamline CX efforts and increase efficiencies. Retail experience responsibilities include dealership training and customer satisfaction […]
Classic Collision Acquires Five Repair Centers in Colorado
MSO now has 255 collision repair centers in 16 states. Classic Collision, LLC, announced the closing on the acquisition of five new locations on December 8. The multiple shop operator (MSO) acquired Colorado Auto Body with five stores in Aurora, Denver, Castle Rock, and Littleton, Colo. Colorado Auto Body has serviced customers since 1984. “Our […]
Penske Automotive Group Acquires 15 Dealerships in United Kingdom
Penske Automotive Group, Inc. (NYSE: PAG) today announced that it has agreed to acquire Rybrook Group Limited consisting of 15 premium dealerships in the United Kingdom, including four BMW dealerships, four MINI dealerships, four Volvo dealerships, two Land Rover dealerships and one Porsche dealership. Additionally, three of the BMW locations also retail BMW Motorrad motorcycles. […]
AM Best Reports U.S. Personal Auto Insurance Results Worsen as Claims Severity Rises
Following the worst year in the recent past for U.S. personal auto insurers, results continued to slide in the first half of 2023 as the segment posted a direct incurred loss ratio that was more than three percentage points above the one recorded in the same period of 2022, according to an AM Best report. […]
PPG Donates Digital Mixing System to Refinish School in Germany
PPG (NYSE:PPG) today announced that it has donated a MoonWalk digital mixing system as well as other tools, technical support and training to the Meisterschule für Fahrzeuglackierer (Master School for Vehicle Painters) at the Handwerkskammer (Chamber of Crafts) Regensburg, a school for master students in the automotive painting trade. “This donation marks a milestone in […]
Anthony Trama Inducted Into AASP/NJ Hall of Fame
The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) announced the induction of longtime supporter, Board member and retired shop owner Anthony Trama of Bloomfield Auto Body to its Hall of Fame. Trama has been active with AASP/NJ as a Board member since 2005. He recently sold Bloomfield Auto Body after a successful 24-year […]
Wholesale Used-Vehicle Prices Decreased in November
Prices were down on a month-over-month and year-over-year basis increasing pressure on total losses. Wholesale used-vehicle prices on a mix, mileage, and seasonally adjusted basis decreased 2.1% in November from October. The Manheim Used Vehicle Value Index (MUVVI) dropped to 205.0, down 5.8% from a year ago. Generally, declining prices allow for less collision repair […]
Fix Network Canada Opens Training Facility in Calgary
Fix Network Canada announced the inauguration of its third training center, a new 9,000 sq. ft. facility in Calgary, Alberta. Recognizing industry’s need for continuous learning and development, Fix Network Canada launched its first Training Centre in Milton, Ontario, in 2019 and added another 6,000 square foot Training Centre in Blainville, Quebec, in 2020. “The […]
PPG Brings MoonWalk Automated Paint Mixing System to Mexico
PPG (NYSE:PPG) announced the launch of its revolutionary PPG MoonWalk automated paint mixing system in Mexico. The system offers significant benefits for car refinishing, improving quality and efficiency, saving time and labor costs and reducing material waste. “Historically, the color mixing process in vehicle refinishing has been laborious and detailed, requiring precision and time,” said […]
Hunter Engineering Announces Integration with UpdatePromise
Hunter Engineering announced a new integration partnership with leading automotive software provider UpdatePromise. The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners. With electrification expected to […]
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