Just 13% of customers say they have used AI to process a claim, even as 29% use it to research coverage and shop for policies. Nearly one-third of auto and home insurance customers, 29%, have used artificial intelligence tools to research products and coverage, service their accounts, understand what their policy covers before submitting a […]
Lemonade Car Insurance Launches in Florida
Lemonade Inc. (NYSE: LMND) said Aug. 26 that its Lemonade Car auto insurance product is now available in Florida, extending the app-based carrier’s telematics-priced coverage into what the company describes as one of the largest and fastest-growing personal auto markets in the country. With Florida added, Lemonade said its Car product is now sold in […]
Mazda Roadside Assistance Requests to Trigger Slow Down, Move Over Alerts for Approaching Drivers
Mazda North American Operations announced Aug. 27 a collaboration with AAA and HAAS Alert under which a Mazda customer’s roadside assistance request will trigger real-time digital alerts warning approaching motorists that a vehicle is stopped on the roadside ahead. The feature is available now on all eligible Mazda vehicles with 24/7 emergency roadside assistance. When […]
Auto Glass Now Launches $1 Customer Donation Program Supporting Children’s Hospitals
Auto Glass Now, the Driven Brands auto glass repair, replacement and calibration chain, announced Aug. 26 a nationwide fundraising program that lets customers add a $1 donation for children’s hospitals when paying for service or requesting a quote online. Donations are collected through the Auto Glass Now Foundation, a division of the Driven Brands Charitable […]
Manheim Used Vehicle Value Index Down 1.2% in First Half of August
Wholesale prices draw even with year-ago values as the summer pullback extends Wholesale used-vehicle prices fell in the first half of August, pulling the Manheim Used Vehicle Value Index (MUVVI) to 207.4 on a mix-, mileage- and seasonally adjusted basis, Cox Automotive reported. The 1.2% decline from July left the index even with August 2025, […]
Solera Adds Standalone ADAS Calibration Field to Qapter Estimates Through Azimuth Integration
Solera has integrated Azimuth Claims Solutions’ calibration identification engine and labor time database into its Qapter estimating platform, creating a dedicated field within the line-by-line estimate that breaks out advanced driver assistance systems calibration procedures, operational requirements and labor times separately from the rest of the repair estimate. The new field, called ADAS Operations, separates […]
CAPA Elects Caliber, GEICO Executives to Board of Directors
The Certified Automotive Parts Association (CAPA) elected two new members to its board of directors, the nonprofit crash parts standard-setting and certification organization announced Aug. 25. Joining the board are Scott Simpson, senior vice president of central operations at Caliber Collision, and Taylor Davis, senior director of physical damage at GEICO. CAPA writes the certification […]
State Farm’s Tom Bergeron Joins Plasnomic Plastic Repair Alliance Council
Tom Bergeron, manager of State Farm’s Vehicle Research Facility, has joined Plasnomic’s Plastic Repair Alliance Council, the organization announced Aug. 25. Bergeron is the fourth insurer representative to join the council since January, following Allstate Auto Technical Claims Director Mike Bundra in January, Allianz UK Network Manager Michael Golding in February and GEICO Senior Director […]
Doan Group Names Ken Loose Vice President of Enterprise Partnerships
The Doan Group, a national provider of auto, specialty vehicle, heavy equipment and property appraisal and adjusting services, announced Aug. 25 that Ken Loose has joined the company as vice president of enterprise partnerships. Loose, who brings more than two decades of claims and appraisal industry experience, will work with the Covington, Ga.-based company and […]
Trump Threatens 50% Tariffs on Canadian Vehicles, Auto Parts and Steel Beginning Jan. 1
Announcement follows the collapse of U.S.-Canada trade talks that would have lowered duties on Canadian cars and light trucks to 15%. President Donald Trump said that tariffs on all cars, trucks, automotive parts and steel imported from Canada will rise to 50% on Jan. 1, 2027, escalating a trade dispute days after negotiations between the […]
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