New auto claims-handling rules take affect Oct. 18 Washington state Insurance Commissioner Patty Kuderer has fined USAA Casualty Insurance Co. $140,000 and Allstate Vehicle and Property Insurance Co. $90,000 for claim-handling violations, including USAA total loss settlements that left out sales tax or fees on 254 claims. The Office of the Insurance Commissioner (OIC) announced […]
Vehicle Thefts Fall 21% in First Half of 2026 as Every State Posts Decline
Vehicle thefts in the United States fell 21% in the first half of 2026 compared with the same period in 2025, with all 50 states recording year-over-year decreases, according to a mid-year analysis released Sept. 30 by the National Insurance Crime Bureau (NICB). A total of 268,415 vehicles were reported stolen to law enforcement during […]
ASE Connects Opens Quarterly Service Snapshot Survey to Benchmark Shop Performance
ASE Connects, the workforce platform owned by the National Institute for Automotive Service Excellence (ASE), said Sept. 30 it will collect benchmarking data from automotive, diesel and collision shops and dealerships Oct. 1-15 through its latest Quarterly Service Snapshot, an anonymous survey covering customer labor rates, revenue growth, appointment lead time and technician demand. The […]
The Hartford Names Mo Tooker CEO as Christopher Swift Moves to Executive Chair
The Hartford Insurance Group (NYSE: HIG) board of directors has named President A. Morris “Mo” Tooker the insurer’s next CEO, succeeding Christopher Swift, who will become executive chair of the board. Both appointments take effect March 1, 2027. Tooker will join the board Oct. 1, 2026. Swift, who has been CEO for nearly 13 years […]
Consumer Sentiment Falls 7% in Final September Reading as Tariff and Gas-Price Worries Climb
Final figure up from the preliminary results but remains nearly 13% below a year ago as higher borrowing costs weigh on vehicle buying conditions. Consumer sentiment fell 7.0% in September in the final reading from the University of Michigan Surveys of Consumers, with the Index of Consumer Sentiment at 48.1, down from 51.7 in August […]
VIVE Collision Expands in New Hampshire With Concord Acquisition
VIVE Collision has acquired Above All Collision Center in Concord, N.H., the Northeast multiple shop operator announced Sept. 30, adding a collision repair facility in the state capital. Financial terms were not disclosed. Located at 45 Chenell Drive, the shop will operate as Above All Collision Center, Powered by VIVE. It offers collision repair and […]
Auto Glass Safety Council Urges Congress to Strengthen Right-to-Repair Protections in H.R. 7389
The Auto Glass Safety Council (AGSC) is calling on Congress to amend H.R. 7389, the Motor Vehicle Modernization Act of 2026, so that auto glass technicians are expressly guaranteed access to the vehicle manufacturer data, tools and calibration functions needed to restore advanced driver assistance systems (ADAS) after a windshield replacement. In a September policy […]
AkzoNobel Completes Sale of Pakistan Business to Packages Group
AkzoNobel has completed the sale of Akzo Nobel Pakistan Limited to IGI Investments (Pvt.) Limited, part of Pakistani conglomerate Packages Group, closing a transaction first announced in April at an enterprise value of approximately €50 million ($56.7 million), or 16.2 billion Pakistani rupees. The deal represents an EV/EBITDA multiple of 14x and includes AkzoNobel’s decorative […]
Mobility Global Forecasts U.S. Light-Vehicle Sales to Stay Below Pre-Pandemic Levels Through 2030
Affordability cited as the main constraint as full hybrids are projected to approach one-third of North American assembly by 2030. U.S. light-vehicle sales are expected to reach 16.1 million units in 2026 and only 16.4 million by 2030, remaining well below the roughly 17 million units a year the market sold before the pandemic, according […]
Newsom Signs California Motor Vehicle Glass Act, Setting ADAS Calibration and Glass Claim Rules
California Gov. Gavin Newsom signed Senate Bill 988, the California Motor Vehicle Glass Act, on Sept. 27. The law bans assignment of benefits on first-party glass claims, requires glass shops to disclose advanced driver assistance system (ADAS) calibration needs before work begins and bars insurers from misleading, threatening or coercing policyholders over their choice of […]
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