Auto physical damage insurers posted their best year in a decade after three straight years of losses, with only one state in the red. Private passenger auto physical damage insurance returned to profitability in every state but one in 2024, according to the latest data from the National Association of Insurance Commissioners (NAIC), capping a […]
IIHS Reports Police Undercount Driver Cellphone Use Before Crashes
Drivers are using cellphones in the moments before crashes at least seven times as often as police reports indicate, according to a new Insurance Institute for Highway Safety (IIHS) study that linked telematics records from safe-driving apps to police-reported crashes. The findings mean distracted driving’s contribution to crash frequency — and to the collision claims […]
ServiceUp Partners With Stellantis Pro One to Open Franchise Dealer Network to Fleet Repairs
ServiceUp, the AI-powered fleet repair and maintenance platform, announced Aug. 27 a partnership with Stellantis Pro One, the automaker’s global business unit for light commercial vehicles, that gives every fleet on the platform access to the Stellantis franchise dealer network across the United States, with dispatch, repair tracking and billing handled through ServiceUp. The agreement […]
Solera to Deploy Qapter AI Estimating Across Saudi Arabia’s National Motor Claims Platform
Solera has entered a strategic partnership with Najm for Insurance Services, the national platform that manages motor accident reporting and claims services across Saudi Arabia, under which Solera’s Qapter and Intelligent Estimating solutions will be deployed inside Najm’s platform, the companies announced Aug. 18. “As the national platform supporting Saudi Arabia’s motor insurance ecosystem, Najm […]
J.D. Power Finds Nearly One-Third of Insurance Customers Use AI to Research, Shop and Service Policies
Just 13% of customers say they have used AI to process a claim, even as 29% use it to research coverage and shop for policies. Nearly one-third of auto and home insurance customers, 29%, have used artificial intelligence tools to research products and coverage, service their accounts, understand what their policy covers before submitting a […]
Lemonade Car Insurance Launches in Florida
Lemonade Inc. (NYSE: LMND) said Aug. 26 that its Lemonade Car auto insurance product is now available in Florida, extending the app-based carrier’s telematics-priced coverage into what the company describes as one of the largest and fastest-growing personal auto markets in the country. With Florida added, Lemonade said its Car product is now sold in […]
Mazda Roadside Assistance Requests to Trigger Slow Down, Move Over Alerts for Approaching Drivers
Mazda North American Operations announced Aug. 27 a collaboration with AAA and HAAS Alert under which a Mazda customer’s roadside assistance request will trigger real-time digital alerts warning approaching motorists that a vehicle is stopped on the roadside ahead. The feature is available now on all eligible Mazda vehicles with 24/7 emergency roadside assistance. When […]
Auto Glass Now Launches $1 Customer Donation Program Supporting Children’s Hospitals
Auto Glass Now, the Driven Brands auto glass repair, replacement and calibration chain, announced Aug. 26 a nationwide fundraising program that lets customers add a $1 donation for children’s hospitals when paying for service or requesting a quote online. Donations are collected through the Auto Glass Now Foundation, a division of the Driven Brands Charitable […]
Manheim Used Vehicle Value Index Down 1.2% in First Half of August
Wholesale prices draw even with year-ago values as the summer pullback extends Wholesale used-vehicle prices fell in the first half of August, pulling the Manheim Used Vehicle Value Index (MUVVI) to 207.4 on a mix-, mileage- and seasonally adjusted basis, Cox Automotive reported. The 1.2% decline from July left the index even with August 2025, […]
Solera Adds Standalone ADAS Calibration Field to Qapter Estimates Through Azimuth Integration
Solera has integrated Azimuth Claims Solutions’ calibration identification engine and labor time database into its Qapter estimating platform, creating a dedicated field within the line-by-line estimate that breaks out advanced driver assistance systems calibration procedures, operational requirements and labor times separately from the rest of the repair estimate. The new field, called ADAS Operations, separates […]
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