Allstate on Aug. 13 unveiled Allstate Claims University, a 33,000-square-foot training campus built to sharpen the damage assessment skills of the 23,000 claims professionals who handle approximately 8.5 million claims a year for the carrier.
The campus centers on two hands-on facilities, a Property Lab and an Auto Lab. The Auto Lab houses nearly 30 vehicles and was designed using insights drawn from more than 3.5 million claims data points, with electric, hybrid and conventional models selected to represent both common and complex damage scenarios.
Adjusters training in the Auto Lab work through collision, flood, hail and structural damage, along
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