Quality Collision Group has named Paul Williams chief operating officer, giving the McKinney, Texas-based operator of OEM-certified collision repair centers a dedicated operations executive over a portfolio of more than 100 locations in 13 states.
Williams will serve on QCG’s executive leadership team and oversee operations across the company’s collision repair brands. Operations leadership has become a pressure point for certified-repair consolidators, which must standardize manufacturer-required procedures, equipment and training across geographically dispersed locations while competing for technicians in the same labor market as dealership and independent shops.
Williams

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