Revv released a free set of customer-facing education materials Aug. 12 designed to help collision repair, glass and mechanical shops explain advanced driver assistance systems and calibration requirements to vehicle owners.
The ADAS Explainer Kit is aimed at the front-office staff who field those questions — service advisors, front desk personnel and new hires — rather than at the technicians performing calibrations.
Calibration has become one of the line items shops most frequently have to explain and defend, both to insurers and vehicle owners. The cost pressure behind those conversations is well documented. The Highway Loss Data Institute reported Aug.
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