While repair cycle times improve, rising costs take a toll on customer satisfaction.
According to the J.D. Power 2024 U.S. Auto Claims Satisfaction Study released today while auto insurers have been fighting two major headwinds ever since the pandemic, rising costs and longer repair cycle times, relief is in sight for one of those trends. The study shows that the average repair cycle time for claims filed later in the fielding period is 18.9 days, which is down 5.0 days from 23.9 days in the early fielding period. While that may offer some relief to insurers and their customers, the
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