CollisionWeek

Your source for the latest collision repair industry news, statistics and trend analysis.

  • News
  • Research
  • Feature
  • Subscribe
You are here: Home / News / USAA to Leverage CCC Intelligent Solutions Digital Capability to Streamline First Party Casualty Claims

USAA to Leverage CCC Intelligent Solutions Digital Capability to Streamline First Party Casualty Claims

December 6, 2022 By CollisionWeek Editor

CCC Intelligent Solutions Inc. announced the introduction of the CCC First Party Claim Portal, a new digital capability to streamline and improve the casualty claims process for insurance customers and their policyholders. The First Party Claim Portal enables injured parties to digitally interact with their insurer, exchange information pertaining to an auto-related injury claim and receive claim status in real-time. Financial services company USAA collaborated with CCC to bring this innovative capability to reality and advance its strategy to help support members across the claims experience through the use of digital technology. USAA is also the first auto insurer to leverage the CCC First Party Claim Portal.

CCC 2021 logo“CCC’s technology plays a meaningful role in our ability to intelligently digitize auto physical damage and casualty claims. With the CCC First Party Claim Portal we will be able to streamline the historically manual first-party casualty claims experience, offering members greater transparency, easier access, and personalization throughout the process.”

“USAA is working to simplify every facet of the claims experience for our members,” said Matthew Stewart, Vice President, USAA Claims Operations. “CCC’s technology plays a meaningful role in our ability to intelligently digitize auto physical damage and casualty claims. With the CCC First Party Claim Portal we will be able to streamline the historically manual first-party casualty claims experience, offering members greater transparency, easier access, and personalization throughout the process.”

“CCC is proud to support USAA as it moves steadfastly toward its vision to deliver straight through claims processing as a means to deliver better, more personalized experiences to its members,” said Scott Janik, Senior Vice President, Insurance Services Group, CCC. “The First Party Claim Portal builds on CCC’s success delivering a digital experience that bridges APD claims to casualty claims and beyond.”

Filed Under: News Tagged With: Agreements Signed, CCC, USAA

Interview Sponsors

IBIS Publisher Partner

Login

Remember Me
Subscribe | Lost your Password?

Tags

AAA AASP/NJ Acquisitions Advanced Driver Assistance Systems Agreements Signed Annual Conference Auto Care Association Automotive Service Association Autonomous Vehicles Awards Axalta Coating Systems Board of Directors Boyd Group California Canada Career and Technical Education CARSTAR CCC Collision Repair Education Foundation Coronavirus Diagnostics Donations Earnings Florida General Motors I-CAR Insurance Auto Auctions Lawsuits legislation LKQ Corporation Mitchell International National Auto Body Council Network Affiliations New Jersey New Vehicle Sales Non-OEM Parts Openings People PPG Industries Regulations Scholarships Service King Collision Repair Centers Texas United Kingdom Workforce Development

Recent Articles

  • Justin Jude to Succeed Dominick Zarcone as LKQ President and CEO Next Year November 27, 2023
  • ProColor Collision Adds Repair Center to Network in Ontario, California November 27, 2023
  • Lift Auto Group Acquires New Collision Repair Center in Port Coquitlam, British Columbia November 27, 2023
  • Main Auto Body Named AASP/NJ Shop of the Year November 27, 2023
  • China Motor Insurance Industry Projected to Reach $171.9 Billion by 2028 November 27, 2023
  • Federal Judge Dismisses Lawsuit that Alleged Tesla Monopolizes Repair and Parts Markets for its Vehicles November 22, 2023
  • Over 49 Million Americans Expected to Take to the Roads in the U.S. Over Thanksgiving November 22, 2023

CollisionWeek Membership

  • Login
  • Lost Password
  • Membership Details
  • Register
  • Sponsors
  • Subscription Information
  • Terms of Use for CollisionWeek

More Information

About CollisionWeek
Contact Us
Privacy Policy
Event Calendar
Take the Collision Repair Business Conditions Survey

Copyright 1999-2023 - QuanDec Corporation - All Rights Reserved · Log in