CollisionWeek

Your source for the latest collision repair industry news, statistics and trend analysis.

  • News
  • Research
  • Feature
  • Subscribe
You are here: Home / News / J.D. Power Survey Says Auto and Home Insurance Claims Processes Suffer Digital Growing Pains

J.D. Power Survey Says Auto and Home Insurance Claims Processes Suffer Digital Growing Pains

December 6, 2022 By CollisionWeek Editor

Customer satisfaction with claims experience falls again as insurers struggle to manage long cycle times via digital channels.

The ongoing digital transformation of the property and casualty (P&C) insurance industry has hit some speedbumps when it comes to customer satisfaction among those who use insurers’ digital channels to manage their claims. According to the J.D. Power 2022 U.S. Claims Digital Experience Study, released today, overall satisfaction with the digital claims process declines for a second consecutive year as insurers struggle to manage longer cycle times via digital channels.

“P&C insurers are facing a host of challenges that include rising repair

Subscribers need to be logged in to see rest of this article. Please Login to access. If you're not a subscriber, click here for information on our satisfaction guaranteed subscription options. 

Filed Under: News Tagged With: Claim Satisfaction, Claims Technology, J.D. Power

Interview Sponsors

IBIS Publisher Partner

Login

Remember Me
Subscribe | Lost your Password?

Tags

AAA AASP/NJ Acquisitions Advanced Driver Assistance Systems Agreements Signed Annual Conference Auto Care Association Automotive Service Association Autonomous Vehicles Awards Axalta Coating Systems Board of Directors Boyd Group California Canada Career and Technical Education CARSTAR CCC Collision Industry Electronic Commerce Association Collision Repair Education Foundation Coronavirus Crash Champions Diagnostics Donations Earnings Electric Vehicles Florida I-CAR Lawsuits legislation LKQ Corporation National Auto Body Council Network Affiliations New Jersey New Vehicle Sales Non-OEM Parts Openings People PPG Industries Regulations Right to Repair Scholarships Texas United Kingdom Workforce Development

Recent Articles

  • Music City Collision Conference Announces Speaker Lineup June 4, 2025
  • Driving Force Collision Expands Into Northeast With 3-Store New York Acquisition June 4, 2025
  • Adam Tolowitzki Appointed VP of Strategy at Advantage Parts Solutions June 4, 2025
  • Motor Trades Association Concerned Proposed IAG-RAC WA Alliance Threatens Future of Australia’s Independent Motoring Club Insurance June 4, 2025
  • Appraisal Clause Bill Introduced in New Jersey June 3, 2025
  • Stellantis to Invest $388 Million in Michigan Parts Distribution Hub June 3, 2025
  • National Auto Body Council Golf Fundraiser September 22 in Nashville June 3, 2025

CollisionWeek Membership

  • Login
  • Lost Password
  • Membership Details
  • Register
  • Sponsors
  • Subscription Information
  • Terms of Use for CollisionWeek

More Information

About CollisionWeek
Contact Us
Privacy Policy
Event Calendar
Take the Collision Repair Business Conditions Survey

Copyright 1999-2025 - QuanDec Corporation - All Rights Reserved · Log in