More than half of consumers say there isn’t enough choice on where to get something repaired. Consumers show small preference for local shops certified by vehicle manufacturers versus uncertified facilities.
Consumer Reports (CR) released findings from a nationally representative survey about consumer attitudes toward repairing and replacing broken products, including vehicles, and the choices available to them. The survey of 2,075 U.S. adults was conducted in November and December 2021. A strong majority of Americans expressed support for policies that would help ensure consumers have the ability to repair their own products or to have them repaired by the servicer
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