Increased vehicle complexity introduces new challenges as claims for vehicles with Advanced Driver-Assistance Systems (ADAS) are 13.5% higher on average.
The nationwide surge in used vehicle prices has given an unexpected boost to auto insurance customers who experience a total loss—their vehicles might be worth more than they thought. This phenomenon of higher replacement values, combined with advancements in straight-through-processing (STP), has driven customer satisfaction with auto insurance claims to a record high in the J.D. Power 2021 U.S. Auto Claims Satisfaction Study, released today. Despite these gains, however, the industry is facing new challenges with increased vehicle complexity thanks