To help bring forth practical solutions to help collision repairers overcome some of the industry’s most common obstacles, the Alliance of Automotive Service Providers of New Jersey (AASP/NJ) welcomed business coach Barrett R. Smith of Auto Damage Experts, Inc. to lead a special discussion, “Are You at the End of Your Rope? Thinking There Has to be a Better Way?” during its June 16 virtual membership meeting.
An industry veteran who has served as both a body shop owner and an insurance adjuster, among other roles, Smith began by sharing that he has seen shop/insurer relations worsen over the years.
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