CollisionWeek

Your source for the latest collision repair industry news, statistics and trend analysis.

  • News
  • Research
  • Feature
  • Subscribe
You are here: Home / News / J.D. Power Reports Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief

J.D. Power Reports Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief

June 16, 2021 By CollisionWeek Editor

Weaknesses in self-service communications channels overshadow pandemic-driven refunds.

The auto insurance industry voluntarily returned more than $18 billion in auto insurance premiums to customers in 2020 to address the sharp decline in miles driven during the COVID-19 pandemic. Despite the magnitude of this historic relief effort, the J.D. Power 2021 U.S. Auto Insurance Study finds that overall customer satisfaction with auto insurers is flat, following four consecutive years of improvement.

“What we’re seeing in this year’s study is a case of insurers delivering with their actions but missing the mark on effective communication to their customers,” said Robert Lajdziak, senior

Subscribers need to be logged in to see rest of this article. Please Login to access. If you're not a subscriber, click here for information on our satisfaction guaranteed subscription options. 

Filed Under: News Tagged With: Auto Insurance, Customer Satisfaction, J.D. Power

Connect

  • Email
  • Facebook
  • LinkedIn
  • RSS
  • Twitter
  • YouTube

Interview Sponsors

IBIS Publisher Partner

Login

Remember Me
Subscribe | Lost your Password?

Tags

AAA AASP/NJ Acquisitions Advanced Driver Assistance Systems Agreements Signed Auto Care Association Automotive Service Association Autonomous Vehicles Awards Axalta Coating Systems BASF Board of Directors Boyd Group California Canada Career and Technical Education CARSTAR CCC Certification Collision Repair Education Foundation Copart Coronavirus Diagnostics Donations Earnings Florida General Motors I-CAR Insurance Auto Auctions Lawsuits legislation LKQ Corporation Mitchell International National Auto Body Council Network Affiliations Non-OEM Parts Openings People PPG Industries Regulations Service King Collision Repair Centers Texas United Kingdom Women's Industry Network Workforce Development

Recent Articles

  • Increased Demand for Gasoline Pushes Prices to Record Levels May 20, 2022
  • Partsmax Expands Sales Team May 20, 2022
  • NOVUS Glass Adds New Location in Kelowna, British Columbia May 20, 2022
  • Ford Issues Park Outside Warning for 2021 Expeditions and Lincoln Navigators May 20, 2022
  • AkzoNobel’s Tim Ronak Joins CIECA Board May 20, 2022
  • Rhode Island Legislation Seeks to Double Threshold Before Physical Inspection Required on Collision Repair Claims May 19, 2022
  • Copart Reports Revenue of $939.9 Million in Fiscal Third Quarter May 19, 2022

CollisionWeek Membership

  • Login
  • Lost Password
  • Membership Details
  • Register
  • Sponsors
  • Subscription Information
  • Terms of Use for CollisionWeek

More Information

About CollisionWeek
Contact Us
Privacy Policy
Event Calendar
Take the Collision Repair Business Conditions Survey

Copyright 1999-2021 - QuanDec Corporation - All Rights Reserved · Log in