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You are here: Home / News / LexisNexis Report Shows 60% of Auto Claims Being Handled Virtually One Year After Start of Pandemic

LexisNexis Report Shows 60% of Auto Claims Being Handled Virtually One Year After Start of Pandemic

May 3, 2021 By CollisionWeek Editor

LexisNexis Risk Solutions today released its 2021 Future of Claims Report, revealing how the COVID-19 pandemic has accelerated claims automation. The report includes actionable insights for auto insurance carriers to improve their customer experience and turn virtual claims processing into a competitive advantage. The secret? Offering a hybrid model of self-service claims with access to a personal touch when consumers feel they need it.

Future of Claims Report 2021

The third edition of the bi-annual LexisNexis Risk Solutions study tracks the auto insurance industry landscape and identifies the latest trends in claims processing, including how the insurance industry is adapting in its automation journey

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Filed Under: News Tagged With: Claims Technology, LexisNexis Risk Solutions, Photo Appraisal

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