CollisionWeek

Your source for the latest collision repair industry news, statistics and trend analysis.

  • News
  • Research
  • Feature
  • Subscribe
You are here: Home / News / LexisNexis Report Shows 60% of Auto Claims Being Handled Virtually One Year After Start of Pandemic

LexisNexis Report Shows 60% of Auto Claims Being Handled Virtually One Year After Start of Pandemic

May 3, 2021 By CollisionWeek Editor

LexisNexis Risk Solutions today released its 2021 Future of Claims Report, revealing how the COVID-19 pandemic has accelerated claims automation. The report includes actionable insights for auto insurance carriers to improve their customer experience and turn virtual claims processing into a competitive advantage. The secret? Offering a hybrid model of self-service claims with access to a personal touch when consumers feel they need it.

Future of Claims Report 2021

The third edition of the bi-annual LexisNexis Risk Solutions study tracks the auto insurance industry landscape and identifies the latest trends in claims processing, including how the insurance industry is adapting in its automation journey

Subscribers need to be logged in to see rest of this article. Please Login to access. If you're not a subscriber, click here for information on our satisfaction guaranteed subscription options. 

Filed Under: News Tagged With: Claims Technology, LexisNexis Risk Solutions, Photo Appraisal

Interview Sponsors

IBIS Publisher Partner

Login

Remember Me
Subscribe | Lost your Password?

Tags

AAA AASP/NJ Acquisitions Advanced Driver Assistance Systems Agreements Signed Annual Conference Auto Care Association Automotive Service Association Autonomous Vehicles Awards Axalta Coating Systems Board of Directors Boyd Group California Canada Career and Technical Education CARSTAR CCC Classic Collision Collision Industry Electronic Commerce Association Collision Repair Education Foundation Coronavirus Crash Champions Donations Earnings Electric Vehicles Florida I-CAR Lawsuits legislation LKQ Corporation National Auto Body Council Network Affiliations New Jersey New Vehicle Sales Non-OEM Parts Openings People PPG Industries Regulations Right to Repair Scholarships Texas United Kingdom Workforce Development

Recent Articles

  • State Farm Reports Declining Animal Collisions September 17, 2025
  • CSN Collision Adds Repair Facility to Network in Alberta, Canada September 17, 2025
  • NHTSA Reports Sharp Drop in Traffic Fatalities in First Half of 2025 September 17, 2025
  • Jaguar Land Rover Cyber Attack Will Keep Production Paused Until Next Week September 17, 2025
  • Collision Repair Education Foundation Schedules Fall Career Fairs to Connect Students with Employers September 16, 2025
  • IIHS to Add Risky Driving Detection Features to Top Safety Award Requirements September 16, 2025
  • Vehicle Ownership Costs Fall $719 to $11,577 Annually, AAA Reports September 16, 2025

CollisionWeek Membership

  • Login
  • Lost Password
  • Membership Details
  • Register
  • Sponsors
  • Subscription Information
  • Terms of Use for CollisionWeek

More Information

About CollisionWeek
Contact Us
Privacy Policy
Event Calendar
Take the Collision Repair Business Conditions Survey

Copyright 1999-2025 - QuanDec Corporation - All Rights Reserved ยท Log in