Report quantifies how Covid-19 massively reshaped behaviors across the P&C insurance experience. Plans quarterly updates in 2021.
CCC Information Services Inc. (CCC) today published its Crash Course 2021, revealing insights on the business, consumer, environmental, and technology trends shaping the P&C insurance economy. The report provides a view of how Covid-19 reshaped the industry with shifts in driving behavior, attitudes toward personal mobility, adoption of telematics-enabled usage-based insurance, and exponential growth in the digitization of operations across the claims and repair experience.
“Crash Course illustrates how Covid-19 impacted our industry and the trajectory of change moving forward,” said Susanna