CollisionWeek

Your source for the latest collision repair industry news, statistics and trend analysis.

  • News
  • Research
  • Feature
  • Subscribe
You are here: Home / News / Solera Research Finds More Than Three-Quarters of Consumers Prefer AI-Automated Claim and Collision Repair Experience

Solera Research Finds More Than Three-Quarters of Consumers Prefer AI-Automated Claim and Collision Repair Experience

February 4, 2021 By CollisionWeek Editor

Consumers also favor more digital channels to communicate with repair facilities.

New research by Solera Holdings, Inc. found 76% of consumers trust automotive claims driven entirely by Artificial Intelligence (AI). A slightly higher percentage, at 78%, would favor a repair shop that provides more digital channels to communicate.

SoleraThe survey also identified barriers to AI adoption for global car insurers, collision repair centers, and Original Equipment Manufacturers (OEM) dealer networks.

Since 2016, millennials have represented the largest generation in the workforce. Their expectations and prolific use of digital tools influence purchasing and even retention decisions in all categories, including automotive

Subscribers need to be logged in to see rest of this article. Please Login to access. If you're not a subscriber, click here for information on our satisfaction guaranteed subscription options. 

Filed Under: News Tagged With: Artificial Intelligence, Claims Technology, Solera Holdings

Interview Sponsors

IBIS Publisher Partner

Login

Remember Me
Subscribe | Lost your Password?

Tags

AAA AASP/NJ Acquisitions Advanced Driver Assistance Systems Agreements Signed Annual Conference Auto Care Association Automotive Service Association Autonomous Vehicles Awards Axalta Coating Systems Board of Directors Boyd Group California Canada Career and Technical Education CARSTAR CCC Classic Collision Collision Industry Electronic Commerce Association Collision Repair Education Foundation Coronavirus Crash Champions Donations Earnings Electric Vehicles Florida I-CAR Lawsuits legislation LKQ Corporation National Auto Body Council Network Affiliations New Jersey New Vehicle Sales Non-OEM Parts Openings People PPG Industries Regulations Right to Repair Scholarships Texas United Kingdom Workforce Development

Recent Articles

  • CCC Supports Future Collision Repair Industry Workforce Through CREF July 11, 2025
  • CSN Collision Adds Repair Facility to Network in Red Deer, Alberta July 11, 2025
  • Gas Prices Hold Steady in June, Down Sharply from 2024 July 11, 2025
  • NTSB Issues Safety Alert After Fatal Wisconsin Crash Linked to Texting While Driving July 11, 2025
  • BASF, Renault, Dürr Win Award for Overspray-Free OEM Two-Tone Paint Process July 11, 2025
  • Veterans Leadership Program Wins Inaugural NABC Community Partner Award July 10, 2025
  • ServiceUp Secures $55 Million Series B Funding for Vehicle Repair Platform July 10, 2025

CollisionWeek Membership

  • Login
  • Lost Password
  • Membership Details
  • Register
  • Sponsors
  • Subscription Information
  • Terms of Use for CollisionWeek

More Information

About CollisionWeek
Contact Us
Privacy Policy
Event Calendar
Take the Collision Repair Business Conditions Survey

Copyright 1999-2025 - QuanDec Corporation - All Rights Reserved · Log in