Interview: Susanna Gotsch, CCC Information Services

In our video interview, Gotsch details November and December claims trends and projections for 2021.

While the collision industry was beginning to recover from the government mandated business shutdowns and stay-at-home orders that decimated traffic volume in the spring, the resurgence of the coronavirus in the fall and winter months is causing concern the recovery could move into reverse.

In our half-hour long video interview recorded just before the holidays and embedded below, Susanna Gotsch, Director, Industry Analyst for CCC Information Services examines recent claims data during the continuing pandemic and provides an update on the progress vehicle manufacturers are