CollisionWeek

Your source for the latest collision repair industry news, statistics and trend analysis.

  • News
  • Research
  • Feature
  • Subscribe
You are here: Home / News / Auto Industry Skids to All-Time Low in Customer Satisfaction

Auto Industry Skids to All-Time Low in Customer Satisfaction

August 25, 2020 By CollisionWeek Editor

ACSI research shows broad declines across brands compared to last year.

The U.S. automobile industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: New data indicate an ongoing, industrywide customer satisfaction decline.

ACSI 2020 Auto Industry Satisfaction

Overall customer satisfaction with automobiles and light vehicles slides 1.3% to a score of 78 (out of 100), and 17 brands post downturns year over year, according to the American Customer Satisfaction Index (ACSI) Automobile Report 2019-2020.

Customer satisfaction decreases across all automakers – both foreign and domestic – for the

Subscribers need to be logged in to see rest of this article. Please Login to access. If you're not a subscriber, click here for information on our satisfaction guaranteed subscription options. 

Filed Under: News Tagged With: American Customer Satisfaction Index, Customer Satisfaction

Connect

  • Email
  • Facebook
  • LinkedIn
  • RSS
  • Twitter
  • YouTube

Interview Sponsors

IBIS Publisher Partner

Login

Remember Me
Subscribe | Lost your Password?

Tags

AAA AASP/NJ Acquisitions Advanced Driver Assistance Systems Agreements Signed Auto Care Association Automotive Service Association Autonomous Vehicles Awards Axalta Coating Systems BASF Board of Directors Boyd Group California Canada Career and Technical Education CARSTAR CCC Certification Collision Repair Education Foundation Copart Coronavirus Diagnostics Donations Earnings Florida General Motors I-CAR Insurance Auto Auctions Lawsuits legislation Mitchell International National Auto Body Council Network Affiliations New Jersey Non-OEM Parts Openings People PPG Industries Regulations Service King Collision Repair Centers Texas United Kingdom Women's Industry Network Workforce Development

Recent Articles

  • AAA Predicts 47.9 Million People Will Travel This July 4th June 30, 2022
  • AkzoNobel Named Exclusive Provider of Automotive Paints and Coatings to Lincoln Tech June 30, 2022
  • USAA Receives Highest Overall Score for 23rd Year in a Row from J.D. Power for Auto Insurance Satisfaction June 30, 2022
  • Verisk Launches First Notice of Loss Service June 30, 2022
  • US Department of Labor Recovers Over $47,000 in Back Wages for Utah Collision Repair Shop Employees Misclassified as Independent Contractors June 29, 2022
  • Fall HD Repair Forum September 26-27 in Cleveland June 29, 2022
  • Registration Open for I-CAR 5-Day EV Hands-On Skills Course June 29, 2022

CollisionWeek Membership

  • Login
  • Lost Password
  • Membership Details
  • Register
  • Sponsors
  • Subscription Information
  • Terms of Use for CollisionWeek

More Information

About CollisionWeek
Contact Us
Privacy Policy
Event Calendar
Take the Collision Repair Business Conditions Survey

Copyright 1999-2021 - QuanDec Corporation - All Rights Reserved · Log in