The Vermont Department of Financial Regulation Division of Insurance issued its Insurance Bulletin No. 206 titled Virtual Adjustment of Vehicle Partial And Total Loss Claims that clarifies that insurance companies must provide an in-person inspection by a licensed adjuster within a reasonable period of time if requested by a claimant.
According to the bulletin, the Vermont Insurance Division has recently seen an increase in the use of “virtual claims adjustment systems” that require the insured or the insured’s body shop to submit photographs or videos to the insurer in lieu of having a claims adjuster assess the damage to an
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