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You are here: Home / News / J.D. Power Report U.S. Auto Insurance Claims Satisfaction Reaches Record High

J.D. Power Report U.S. Auto Insurance Claims Satisfaction Reaches Record High

October 24, 2019 By CollisionWeek Editor

Amica Mutual ranks highest in satisfaction in the U.S.

Even as drivers continue to log a record number of miles behind the wheel and rack up ever-higher auto insurance claim totals, insurance carriers are rising to the challenge by delivering the highest levels of customer satisfaction ever catalogued by the J.D. Power U.S. Auto Claims Satisfaction Study. The 2019 study, released today, finds that customer satisfaction with the auto insurance claim process has increased year over year across every factor measured.

“The investment is paying off,” said David Pieffer, Vice President, J.D. Power Property & Casualty Insurance Intelligence. “The investments

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Filed Under: News Tagged With: Claim Satisfaction, Claims, J.D. Power

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