Amica Mutual ranks highest in satisfaction in the U.S.
Even as drivers continue to log a record number of miles behind the wheel and rack up ever-higher auto insurance claim totals, insurance carriers are rising to the challenge by delivering the highest levels of customer satisfaction ever catalogued by the J.D. Power U.S. Auto Claims Satisfaction Study. The 2019 study, released today, finds that customer satisfaction with the auto insurance claim process has increased year over year across every factor measured.
“The investment is paying off,” said David Pieffer, Vice President, J.D. Power Property & Casualty Insurance Intelligence. “The investments