CollisionWeek

Your source for the latest collision repair industry news, statistics and trend analysis.

  • News
  • Research
  • Feature
  • Subscribe
You are here: Home / News / J.D. Power Report U.S. Auto Insurance Claims Satisfaction Reaches Record High

J.D. Power Report U.S. Auto Insurance Claims Satisfaction Reaches Record High

October 24, 2019 By CollisionWeek Editor

Amica Mutual ranks highest in satisfaction in the U.S.

Even as drivers continue to log a record number of miles behind the wheel and rack up ever-higher auto insurance claim totals, insurance carriers are rising to the challenge by delivering the highest levels of customer satisfaction ever catalogued by the J.D. Power U.S. Auto Claims Satisfaction Study. The 2019 study, released today, finds that customer satisfaction with the auto insurance claim process has increased year over year across every factor measured.

“The investment is paying off,” said David Pieffer, Vice President, J.D. Power Property & Casualty Insurance Intelligence. “The investments

Subscribers need to be logged in to see rest of this article. Please Login to access. If you're not a subscriber, click here for information on our satisfaction guaranteed subscription options. 

Filed Under: News Tagged With: Claim Satisfaction, Claims, J.D. Power

Interview Sponsors

IBIS Publisher Partner

Login

Remember Me
Subscribe | Lost your Password?

Tags

AAA AASP/NJ Acquisitions Advanced Driver Assistance Systems Agreements Signed Annual Conference Auto Care Association Automotive Service Association Autonomous Vehicles Awards Axalta Coating Systems Board of Directors Boyd Group California Canada Career and Technical Education CARSTAR CCC Classic Collision Collision Industry Electronic Commerce Association Collision Repair Education Foundation Coronavirus Crash Champions Diagnostics Earnings Electric Vehicles Florida I-CAR Lawsuits legislation LKQ Corporation National Auto Body Council Network Affiliations New Jersey New Vehicle Sales Non-OEM Parts Openings People PPG Industries Regulations Right to Repair Scholarships Texas United Kingdom Workforce Development

Recent Articles

  • Wholesale Used-Vehicle Prices Up in April May 8, 2025
  • Axalta Coating Systems Increases Support of Penn College May 8, 2025
  • CCC Joins AI Governance Alliance to Advance Responsible AI Across the Property-Casualty Insurance Industry May 8, 2025
  • Refinish Distributors Alliance Holds Spring Impact Performance Conference in San Diego May 8, 2025
  • Collision Repair Industry Production Down in March Compared to Last Year May 7, 2025
  • Axalta Reports First Quarter Sales of $1.26 Billion May 7, 2025
  • Ford Raising Sticker Prices on Vehicles Produced in Mexico May 7, 2025

CollisionWeek Membership

  • Login
  • Lost Password
  • Membership Details
  • Register
  • Sponsors
  • Subscription Information
  • Terms of Use for CollisionWeek

More Information

About CollisionWeek
Contact Us
Privacy Policy
Event Calendar
Take the Collision Repair Business Conditions Survey

Copyright 1999-2025 - QuanDec Corporation - All Rights Reserved ยท Log in