USAA announced that to make the claims experience faster and more efficient, it has worked with the Google Cloud to develop machine learning models that will allow for nearly instant vehicle damage estimates from digital images.
According to USAA, images of damaged vehicles are sent to Google Cloud. The images are then analyzed by Google Cloud models in real-time, which makes damaged part predictions that are returned to USAA. Next, the predictions are sent digitally to its estimating and technology solution provider Mitchell International, whose platform maps the predicted parts to real-parts and incorporates them directly into an actual estimate.
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