The Collision Industry Electronic Commerce Association (CIECA) announced that its next CIECAst webinar examine the first notice of loss process (FNOL). The webcast will feature Michael Naoom, AVP, Claims Experience for Safelite Solutions. Naoom’s presentation, The Modern Claims Experience Using Intelligent FNOL, will be held on Tuesday, June 18th at noon EDT.
During the one-hour live broadcast, Naoom will discuss the emergence of intelligent FNOL and how it can be used during the claims process. He will talk about the importance of adopting digital claims and what the industry needs to do to remain competitive and avoid disruption. Naoom will also explain how telematics can enhance the customer experience, reduce cycle time and improve repair efficiency. Throughout the presentation, he’ll cite real-world examples of organizations incorporating digital claims into their businesses and how it is changing their day-to-day operations.
Naoom has served in various roles within the automotive service and collision repair industry for over 20 years. In 2013, he began working at Audatex as director of professional services leading the company’s team of strategic account managers, consulting the company’s clients on their metrics and aiding in the development of new products. Naoom joined Safelite Solutions in 2016 as AVP, Claims Experience where he is responsible for auto claims product development strategy and implementation.