According to report, insurers struggle to integrate digital claims reporting technology.
Automobile insurers are achieving high levels of customer satisfaction when handling claims, but they are struggling to transition claimants to digital claims reporting solutions, according to the J.D. Power 2018 U.S. Auto Claims Satisfaction Study. These findings are noteworthy in light of claim severity outpacing the decline in claim frequency, which is putting enormous pressure on traditional customer service and claims processing operations to create a more effective way to handle auto claims.
Erie Insurance ranked the highest in overall customer satisfaction in this year’s study.
“Insurers are doing