The UK-based National Body Repair Association (NBRA) announced it is launching an investigation into insurer treatment of the body repair industry. The aim of the investigation is to understand which insurers act responsibly in true partnership with the industry and those who may be taking advantage of their power.
Chris Weeks, Director of the NBRA said, “In the last 20 years the working relationship between Insurers and Body repairers has changed drastically. Originally consumers selected their own car body shop who estimated the time to complete the repair and charged what they thought was a fair rate following negotiations with
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