Insurer will monitor diagnostic trouble codes and offer preemptive maintenance alerts and referrals for its usage-based insurance customers
Every driver taking out RAC Black Box Car Insurance who opts for complimentary RAC breakdown coverage or already has existing RAC roadside assistance coverage is now automatically being given access to the RAC’s new state-of-the art ‘connected’ breakdown service.
The RAC decided to further strengthen its policy by adding in its new RAC Connected breakdown service which remotely transmits information from vehicles’ on-board diagnostics systems to the RAC, allowing important faults to be identified and fixed at the earliest possible opportunity.
Every time the vehicle’s engine is started a full diagnostics scan is carried out covering more than 15,000 checks. Even though fault codes may be generated, these don’t always appear on the dashboard meaning the driver is not aware there is an issue with the vehicle. In fact, the code may remain in the background until the vehicle is next serviced, or the fault gets worse, possibly causing the vehicle to break down.
However, with RAC Black Box Insurance, when a vehicle produces a fault code the box sends it to the RAC where it is assessed using the RAC’s unique insight, gained from years of analyzing millions of breakdown fault codes read at the roadside, and assigned a fault severity.
The policyholder can access any fault codes in their app or via the online portal straightaway and will receive a weekly email notifying them if there is an issue.
When a serious fault is identified which could have safety implications or lead to a more complex failure, the customer will be automatically contacted by an RAC agent to inform them in plain language what the problem is and what action needs to be taken. This can range from sending an RAC patrol to booking the vehicle into the nearest RAC Approved Garage, or providing the details of the faults so they can take it to their own trusted garage.