CCC Introduces AI Damage Detection and Heat Maps to Aid Customer Communication

Using computer vision, heat maps depicting damage applied to photos

CCC Information Services Inc. (CCC) announced the availability of AI-powered capabilities that use computer vision technology to automatically detect vehicle damage and visually depict that damage using heat maps. The CCC heat map technology transforms vehicle photos into heat maps which provide an insightful and more visually literate, color-coded view of the damage for every major vehicle brand and body type in the U.S.

According to the company, research shows that 9 out of 10 consumers prefer estimates when delivered with heat maps that clearly highlight the damage versus estimates