To better equip collision repairers with the knowledge and skills they need to develop and present quality repair estimates, I-CAR has launched a new course designed to focus specifically on exploring the Estimator Professional Development Program (PDP) role.
The course, The Art and Science of Estimator Interactions, will allow students to participate in activities that will sharpen their skills in communication, conflict resolution, estimating, and customer service. These traits are important in the repair process as the estimator ensures that customers fully understand the work that needs to be done, and they and the insurance company approve the estimate.
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