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You are here: Home / Feature / Interview: Russ Hoffbauer, State Farm Insurance

Interview: Russ Hoffbauer, State Farm Insurance

December 15, 2016 By CollisionWeek Editor

In our video interview, Russ Hoffbauer, director of claims for State Farm Insurance, explains the impact changing vehicle technology is having on collision repair claim frequency, cost and the referral process. He also examines changing claims technology as well as the continued evolution of the Select Service referral network.

With over 18 percent of the private passenger auto insurance market in the U.S., State Farm’s share of the market is over 60 percent larger than the second largest auto insurers. With 45 million auto insurance policies the nation’s number one auto insurer since 1942, plays an important part of many

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Filed Under: Feature Tagged With: Interview, State Farm

Comments

  1. nickorso@prodigy.net says

    December 15, 2016 at 11:53 am

    State Farm needs to APOLOGIZE to consumers and its insured’s policyholder-mutuals partners for the fraud it has committed and was convicted of in the Katrina whistleblower case(s). For Mississippi cases,. For the Avery debacle and stop its suppression of the autobody industry by playing games with labor rates. They also need to fire the people responsible for the ideals and anti-consumer behavior that abuses consumers. Other companies are watching and now they have drawn the attention of the the Feds and various, States Attorney General This nonsense needs to stop heads need to roll. Insured’s be warned this is not the neighbor you think you know. Somewhere Ida Delong is saying I told you!

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