Insurance Auto Auctions, Inc. (IAA), a business unit of KAR Auction Services (KAR), and the leading live and live-online salvage auto auction company, announced the launch of MyVehicleClaim.com, a turnkey customer self-service tool that enhances the total loss claims experience for IAA Title Services clients. The tool allows insurance companies to provide vehicle owners with the means to track the progress of their total loss claim to enhance customer satisfaction and improve customer retention.
Through the site, vehicle owners can receive communications and track their information throughout the total loss claims process including visibility of real-time status updates, messaging features,
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