New ‘Shop of Choice’ program designed to ease repair process through out of network shops.
Ameriprise Auto & Home Insurance launched a new program last week that it hopes will improve its collision repair claims service through non-direct repair facilities.
The company, which primarily writes auto insurance on a direct to consumer model in 44 states, launched the program it calls “Shop of Choice,” to eliminate many of the barriers to customer satisfaction that exist in the non-DRP repair environment, particularly delays relating to repair approvals and supplements. “The supplement process is the most broken and we feel this [new
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