Kevin Caldwell, chairman of the 1999 International Autobody Congress and Exposition (NACE), opened the event with a keynote speech December 3 focusing on the industry’s accomplishments during 1999 and reminded the audience what is still left undone. Caldwell spoke about perceived declines in flat rate labor times and the progress made to recognize costs to all segments of the industry.
According to Caldwell, “The industry has come a long way in recognizing costs to all sides of the industry. Vendors must make a profit when they sell equipment or supplies; insurers must make a profit by retaining customers while holding
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