Working with Paint Suppliers, GM develops Performance-Based Certification
General Motors, working with leading paint suppliers, has developed a performance-based certification process for their dealership refinishing technicians. The new program was designed from the ground up to help ensure consistent refinish quality on GM vehicles.
Brian Dotterer of GM’s Collision Repair Tech Center explained the new program to CollisionWeek on Friday, December 3, 1999 during the NACE show in Atlanta.
According to Dotterer, GM and paint company research showed that most refinish application problems can be prevented through increased technician training, coupled with performance-based evaluations that demonstrate technicians’ mastery of critical