Gotsch discusses data on 2021 claims and the factors influencing collision repair and insurance claims markets into next year. Average cost per part running 8% higher in 2021. Labor rate growth hasn’t accelerated in 2021, but is expected higher in 2022 in wake of labor shortage. In our video interview, Susanna Gotsch, Senior Director, Industry […]
Interview: Ray Fisher, ASA Executive Director Details New Regional Structure
Fisher explains the association’s move from its state affiliate structure to a new regional model covering all 50 states. Earlier this week, the Automotive Service Association (ASA) announced it was transitioning to a regional, membership subscription model, replacing its current state affiliate structure. On January 1, the ASA affiliate organizations will be dissolved, and multiple […]
Interview: Jerry McNee on Return of Northeast Trade Show
McNee, president of the AASP/NJ board of directors, discusses next week’s trade show and current industry issues. After going virtual last year, the Alliance of Automotive Service Providers of New Jersey (AASP/NJ) will hold its flagship NORTHEAST Automotive Services Show on September 10 -12 at the Meadowlands Exposition Center (MEC) in Secaucus, N.J. Detailed information […]
Interview: Lucky Papageorg on Collision Repair Labor Rates in Massachusetts
AASP/MA Executive Director details longstanding concerns with collision repair labor rates in the Commonwealth and legislative efforts to tie increases to inflation rate. In July, the Alliance of Alliance of Automotive Service Providers of Massachusetts (AASP/MA) reported on its latest efforts to address longstanding concerns by its collision repair facility members that labor rates haven’t […]
Interview: Stacy Bartnik Details CAPA Tier 1 Replacement Parts Verification Program
In our video interview, Bartnik details the latest program to help industry identify quality replacement parts in the collision repair market. In June, the Certified Automotive Parts Association (CAPA), the independent non-profit standard-setting and certification organization for automotive collision repair parts, announced the launch of its new Tier 1 Replacement Parts Verification Program. The new […]
Polish Insurer PZU Selects Solera AI-Estimating Solution
Solera Holdings, Inc. today announced that PZU SA, the leading Polish insurer and the largest financial group in Central and Eastern Europe, has successfully implemented Solera’s next-generation Artificial Intelligence (AI) estimating software, Qapter, standardizing claims handling process according to PZU business rules. Processing around 500,000 automotive claims every year, PZU relies on a team of […]
Interview: Mary Mahoney, Enterprise
In our video interview, Mahoney details the new collision engineering pilot program designed to attract and train the next generation of collision repair technicians. In January, Enterprise Holdings announced the launch of its Automotive Collision Engineering Pilot Program, a collaboration of the Enterprise Rent-A-Car Foundation and Ranken Technical College. The program is designed to attract […]
Interview: Atul Vohra, Solera
In our video interview, Vohra, regional managing director for Solera, details the results of its consumer, insurer and repairer research on artificial intelligence and claims technology. In February, Solera released results of a study of over 1600 consumer, insurance and repairer respondents on how digital technologies such as artificial intelligence and self-service claims apps are […]
Interview: Trish Serratore, ASE
In our video interview, Serratore details changes to technician certification deadlines made in response to the pandemic and a new ADAS credential in development. The National Institute for Automotive Service Excellence (ASE) recently opened registration for its winter certification test program. The non-profit technician certification organization continues to respond to the challenges the pandemic posed […]
Interview: Susanna Gotsch, CCC Information Services
In our video interview, Gotsch details November and December claims trends and projections for 2021. While the collision industry was beginning to recover from the government mandated business shutdowns and stay-at-home orders that decimated traffic volume in the spring, the resurgence of the coronavirus in the fall and winter months is causing concern the recovery […]
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