CCC Information Services Inc. (CCC) announced today the availability of CCC Direct, a new repair management tool that helps shop owners and managers implement, operationalize, and manage standard operating processes across their business. CCC Direct includes two key features Checklists and ‘KPI Dashboards’ that work together to drive efficiency, consistency, and performance. CCC Direct is an integrated feature within the CCC ONE Total Repair Platform.
“We consistently hear three things from shop owners,” said Mark Fincher, VP, Market Solutions, CCC. “First, is that with vehicle complexity increasing, eliminating or reducing missed steps is becoming increasingly difficult; next, that using paper